At PT. New Module International, we are committed to delivering reliable and comprehensive technical support through our dedicated Service Division. With decades of experience in handling scientific, medical, geotechnical, petrochemical, and industrial equipment, our team ensures that every client receives dependable after-sales service and long-term operational support.
We understand that precision equipment requires consistent care, fast response, and professional handling. Our services are designed to maintain performance, minimize downtime, and extend the lifespan of your instruments.
Our responsibility does not end at delivery. We provide full post-installation assistance, system checks, product guidance, and operational support to ensure your equipment functions exactly as intended. Our team is always ready to assist with any questions or technical needs following product installation.
To keep your equipment running at optimal performance, we offer routine maintenance programs, calibration and accuracy verification, performance testing and safety checks, replacement of wear parts and consumables. Regular maintenance helps reduce unexpected failures and ensures long-term reliability, especially for high-precision instruments
Our certified, trained technicians and engineers provide professional repair services for a wide range of equipment, covering diagnostic and troubleshooting, component repair or replacement, on-site or in-house service options, restoration to manufacturer performance standards. We aim to resolve issues efficiently to minimize downtime and restore equipment to full functionality.
We take every customer concern seriously. Our service team provides responsive and transparent complaint handling, ensuring each issue is documented, evaluated, and resolved with professionalism. We prioritize clear communication and timely follow-up throughout the entire process.
To support long-term equipment reliability, we offer genuine spare parts sourcing, parts replacement and installation, technical consultation for equipment performance, upgrades, or troubleshooting